operate mainly applications developed by TESSERRACK, in order to
take advantage of synergies during the go-live, operations and maintenance
phases. In particular, we operate complex and secure web applications.
support line will take your calls 24 hours a day and 7 days a week.
The calls are recorded; initial assessment and support are made
according to standard procedures. For the cases that require further
investigation and diagnosis, the call is forwarded to the appropriate
expert in accordance with the relevant Service Level Agreement.
for systems that run on your premises, you can take advantage of
our pool of experts by using our remote systems monitoring.