Tesserrack Group  
  The Tesserrack Network

Application Support

Structured treatment of your requests

Our support line will take your calls 24 hours a day and 7 days a week. The calls are recorded; initial assessment and support are made according to standard procedures. For the cases that require further investigation and diagnosis, the call is forwarded to the appropriate expert in accordance with the relevant Service Level Agreement.

Fit-for-purpose support level

The support can be enhanced on demand. This can be useful, for example to cover critical phases such as go-live or periods of times when there particular business critical activity take place.

 

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