treatment of your requests
support line will take your calls 24 hours a day and 7 days a week.
The calls are recorded; initial assessment and support are made
according to standard procedures. For the cases that require further
investigation and diagnosis, the call is forwarded to the appropriate
expert in accordance with the relevant Service Level Agreement.
support can be enhanced on demand. This can be useful, for example
to cover critical phases such as go-live or periods of times when
there particular business critical activity take place.